Annexure 1
FEES
1.Application fees| Activity operators | N$1,000 plus N$250 for each vehicle, vessel or aircraft used, up to a maximum of N$10,000.Operators offering activities not involving use of a vehicle, vessel or aircraft N$1,200. |
| Air charter operators | N$1,000 plus N$600 for each aircraft, to a maximum of N$10,000. |
| Booking agents | N$1,800. |
| Conference centre operators | N$2,200. |
| Foreign tour operators | N$10,000 plus N$500 for each vehicle registered to operate in Namibia. |
| Shuttle and transport service operators | N$1,000 plus N$300 for each vehicle, to a maximum of N$8,000 |
| Tour and safari operators | N$1,000 plus N$400 for each vehicle, to a maximum of N$10,000 |
| Tour facilitators | N$3,800 plus N$200 for every disc issued. |
| Trophy hunting operators | N$2,500 without hunting accommodation;N$3,000 with hunting accommodation. |
| Vehicle rental operators | N$1,000 plus N$300 for each vehicle offered for rental, to a maximum of N$10,000. |
| Activity operators | N$50 for each vehicle, vessel or aircraft used, to a maximum of N$2,000;Operators offering activities not involving use of a vehicle, vessel or aircraft N$100. |
| Air charter operators | N$100 for each aircraft used, to a maximum of N$2,000. |
| Booking agents | N$200. |
| Conference centres operators | N$200. |
| Foreign tour operators | N$2,000 plus N$100 for each vehicle registered for conveying clients in Namibia. |
| Shuttle and transport service operators | N$100 for each vehicle used, to a maximum of N$2,000. |
| Tour and safari operators | N$100 for each vehicle used, to a maximum of N$2,000. |
| Tour facilitators | N$200. |
| Trophy hunting operators | N$200 without hunting accommodation;N$200 with hunting accommodation. |
| Vehicle rental operators | N$100 for each vehicle offered for rental, to a maximum of N$2,000. |
| Replacement of certificate of registration | N$100 |
| Replacement of disc, either for disc lost, damaged or destroyed or for a replacement of a vehicle | N$80 |
| Issue of additional disc | N$200 |
| Issue of new certificate of registration due to change of name or category of business | N$100 |
Annexure 2
ACTIVITY OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as an activity operator, the operator of the business must provide recreational facilities, equipment and training to tourists in relation to tourist related activities, such as horse riding, air ballooning, quad biking, white water rafting or other similar activities.2.At the operator’s business premises or operational base-(a)the inside and outside of all permanent buildings and structures and any grounds where clients are received or which are used by them or to which they have access, must be kept in a clean and tidy condition and good order of repair at all times; and(b)at least one toilet must be provided for clients.3.Equipment and facilities provided for use in connection with an activity must at all times be in good order of repair and effective action. Personal safety gear and equipment must be provided to clients appropriate for the risks and dangers of injury inherent to a particular activity.4.Any activity offered for participation by clients must be provided under the guidance of a person with appropriate training or experience to advise and assist clients.5.The operator or at least one employee of the operator must be in possession of a recognised first-aid certificate and such person must be in attendance at any place where, and for the duration that, an activity is being carried on.6.First-aid kit must be available in close proximity where an activity is carried out.7.Any animal used in or in connection with an activity must be professionally trained for the type of work it is to perform and no animal must be used unless it is well-maintained and in a fit and healthy condition. Animals to be handled by participants must be of a reliable and friendly-tempered nature.8.Guidelines and instructions reasonably required for advising participants in relation to risks inherent to an activity must be provided to clients either in writing or in a formal presentation.Annexure 3
AIR CHARTER OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as an air charter operator, the operator of the business must provide air charter flights to tourists for scenic tours or other recreational purposes or transport to tourist destination spots, either with or without the services of a pilot provided by the operator.2.At the business premises or operational base of a Namibian based operator-(a)the inside and outside of all permanent buildings and structures and any grounds where clients are received or which are used by them or to which they have access, must be kept in a clean and tidy condition and good order of repair at all times; and(b)at least one toilet must be provided for clients.3.Details of any insurance cover provided by a registered insurer that is obtainable through the assistance of the operator must be made available to clients, and any client taking out any such insurance cover through the operator must be provided with the insurance policy of the registered insurer.4.The operator must, in respect of every aircraft used to transport clients, be in possession of-(a)an aircraft certificate of registration; and(b)air worthiness certificate,issued under the Aviation Act, 1962 (Act No. 74 of 1962) and the Civil Aviation Regulations thereunder promulgated by Government Notice No. 1 of 2 January 2001.5.Safety instructions in at least English must be available on the aircraft for every passenger during any flight.6.First-aid kit must be carried in a readily accessible position on the aircraft during every flight.Annexure 4
BOOKING AGENTS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as a booking agent, the operator of the business must provide services for making bookings or reservations for travel by air, road or sea or for accommodation at hotels or other accommodation establishments on behalf of tourists or any sector of the tourism industry.2.The operator’s business must be conducted from fixed premises and the operator must ensure that-(a)the inside and outside of all permanent buildings and structures and any grounds where clients are received or which are used by them or to which they have access, are kept in a clean and tidy condition and in good order of repair at all times; and(b)at least one toilet is provided for clients.3.Details of any insurance cover provided by a registered insurer that is obtainable through the agency of the booking agent must be made available to clients, and any client taking out any such insurance cover through the operator must be provided with the insurance policy of the registered insurer.Annexure 5
CONFERENCE CENTRE OPERATORS: REQUIREMENTS OR REGISTRATION AND OBLIGATIONS
1.For registration as a conference centre operator, the operator of the business must provide facilities, equipment and services for the holding of conferences, not being a facility which forms part of and is conducted by a registered accommodation establishment.2.The operator of a registered conference centre must ensure that the following requirements are complied with:(a)All meeting rooms, including its furnishings, equipment and appliances, must be in a good state of repair;(b)Meeting rooms must-(i)have sufficient natural or artificial lighting,(ii)have sufficient and effective ventilation or air conditioning;(iii)be provided with adequate power points for conference equipment; and(iv)be provided with a minimum of one black or white board as standard for the room.(c)Meetings rooms seating 150 people or more must be provided with a sound amplification system and microphones.(d)Separate toilets for each of the sexes must be provided at the ratio of at least one toilet for every 25 delegates.(e)Suitable facilities for the registration of attendants of a meeting must be provided.(f)Adequate parking facilities for vehicles on the premises must be provided.3.In addition to the requirements of paragraph 2, the following equipment must be made available and provided on request:(a)Slide, film, overhead or multimedia projectors with screens.(b)Video cassette recorders with television sets.(c)Photocopying, telephone and fax facilities.(d)Sufficient number of good quality chairs and conference tables must be provided to permit a variety of seating configurations.Annexure 6
FOREIGN TOUR OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as a foreign tour operator, the operator of the business must conduct business from a base in a foreign country and provide services for bringing tourists to tourist destinations in Namibia.2.An operator must be in possession of insurance cover as provided in regulation 3(2)(a) and (b), obtained either from a registered insurer in Namibia or from an insurer registered in accordance with the laws of another country and providing equal cover for an event occurring in Namibia.3.A foreign tour operator who uses for a tour through any part of Namibia a motor vehicle which is not registered and licensed in Namibia under the Road Traffic and Transport Act, must ensure-(a)that there is in force in respect of that vehicle a current roadworthy certificate or other similar document issued by a competent authority of the country where the operator is based as contemplated in section 58(4)(b) of the Road Traffic and Transport Act; and(b)that in respect of any tour undertaken to Namibia which constitutes crossborder road transport in accordance with the provisions of Part II of Chapter 6 of the Road Traffic and Transport Act, a cross-border permit as required by those provisions is held by the operator;4.An operator must ensure-(a)that every person employed to accompany and provide services to clients on a tour in Namibia who is not a Namibian citizen is authorised by an appropriate permit or other authorisation issued under the immigration laws of Namibia to perform work of the kind in question in Namibia;(b)that every person employed to drive a motor vehicle in Namibian conveying clients is in possession of a valid driver’s licence issued under the Road Traffic and Transport Act or a valid driver’s licence or other document authorising the driving of a motor vehicle of the class in question which in terms of section 41 of the Road Traffic and Transport Act is deemed to be driver’s licence for the purposes of that Act;(c)if transportation of tourists is provided by means of a motor vehicle in respect of which an operator card is required to be held in accordance Chapter 6 of the Road Traffic and Transport Act, that a valid operator card is displayed on that motor vehicle in the manner prescribed by that Act; and(d)that every vehicle used for transporting clients carries in a readily accessible position -5.The operator or at least one employee of the operator must be in possession of a recognised first-aid certificate and such person must accompany clients and be in attendance for the duration of a tour.6.Every vehicle used for conveying clients in Namibia, whether owned by the operator or hired, must bear-(a)clear identification of the operator’s business on both sides of the vehicle; and(b)the Board’s disc as required by regulation 9(2).7.If a tour includes outdoor camping, the following must be provided to clients-(a)accommodation in tents or other suitable structures, each of which must be provided with -(i)a camping bed for each person, fitted with a mattress or sleeping bag; and(ii)appropriate means of lighting.(b)a lockable container for the safe keeping of valuables of clients;(c)suitable washing and cooking facilities;(d)equipment and facilities reasonably required for the comfort and leisure of clients; and(e)suitable toilet and sanitation facilities.Annexure 7
SHUTTLE AND TRANSPORT SERVICES OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as a shuttle and transport service operator, the operator of the business must provide services for transporting tourists-(a)upon arrival and departure from or to a port of entry, excluding any courtesy transport service offered by a registered accommodation establishment or regulated business exclusively to their guests or clients; or(b)from any place in Namibia across any border of Namibia to a destination in a foreign country.2.A registered shuttle and transport service operator must ensure that no vehicle is used for transporting clients unless the operator holds a valid certificate of fitness issued in respect of that vehicle in terms of the Road Traffic and Transport Act.Annexure 8
TOUR FACILITATORS: REQUIREMENTS FOR REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as a tour facilitator, the operator of the business must provide services for planning and arranging all -inclusive tour packages for tourists, either fixed tour programs or customized tour programs to suit the preferences of individual tourists, with respect to itinerary, destinations and accommodation and with the inclusion of transportation of clients either by means of motor vehicles specially hired for the particular purpose by the operator or provided by a tour and safari operator with whom arrangements have been made by the operator to provide transport.2.The operator’s business must be conducted from fixed premises and the operator must ensure that-(a)the inside and outside of all permanent buildings and structures and any grounds where clients are received or which are used by them or to which they have access, are kept in a clean and tidy condition and in good order of repair at all times; and(b)at least one toilet is provided for clients.3.If transportation of clients is provided by the operator, clients transported must be accompanied for the duration of the journey by a person who is in possession of a recognised first-aid certificate.Annexure 9
TOUR AND SAFARI OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as a tour and safari operator, the operator of the business must provide services for the planning and arranging of a combination of various touristsrelated services as a cohesive programme for purchase directly from the operator or through a booking agent and includes services and facilities such as sightseeing tours, transport to tourist destination spots, guides and meals as well as the provisions of accommodation to clients for the duration of a tour in facilities provided by the operator or in registered accommodation establishments.2.The operator’s business must be conducted from fixed premises and the operator must ensure that-(a)the inside and outside of all permanent buildings and structures and any grounds where clients are received or which are used by them or to which they have access, are kept in a clean and tidy condition and in good order of repair at all times; and(b)at least one toilet is provided for clients.3.Any tour offered must be provided under the guidance of a person with appropriate training or experience to assist and advise clients.4.The operator or at least one employee of the operator must be in possession of a recognised first-aid certificate, and such person must accompany clients and be in attendance for the duration of a tour.5.Adequate refreshments of good quality must be provided to clients during any journey along a route through remote places where facilities for food and beverages are not available.6.If a tour includes outdoor camping, the following must be provided to clients-(a)accommodation in tents or other suitable structures, each of which must be provided with -(i)a camping bed for each person, fitted with a mattress or sleeping bag; and(ii)appropriate means of lighting.(b)a lockable container for the safe keeping of valuables of clients;(c)suitable washing and cooking facilities;(d)equipment and facilities reasonably required for the comfort and leisure of clients; and(e)suitable toilet and sanitation facilities.Annexure 10
TROPHY HUNTING OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration as a trophy hunting operator, the operator of the business must-(a)provide services and facilities to tourists for hunting game for trophy purposes;(b)qualify for registration in accordance with paragraph 2.2.The following persons qualify for registration as a trophy hunting operator:(a)An individual who is the owner or lessee, or the holder of any other right to the possession and use of, land which is registered under the Nature Conservation Ordinance, 1975 as a hunting farm or a guest farm registered under the Namibian Tourism Board Act, 2000;(b)Any individual, company, close corporation partnership or other association of persons holding a right to hunt game for trophy purposes on any land in accordance with the Nature Conservation Ordinance, 1975;(c)The spouse or domestic partner or a child of an individual referred to in paragraph (a).(d)In the case a company or a close corporation which is an owner or lessee or the holder of a right referred to in paragraph (a) -(i)a director of the company or a member of the close corporation;(ii)the spouse or domestic partner or a child of a person referred to in subparagraph (i).(e)An employee of a person referred to in paragraph (a) or (d) who-(i)resides on the land concerned; and(ii)is registered as a professional hunter or hunting guide under the Nature Conservation Ordinance, 1975.(f)In the case of land comprising a conservancy declared under section 24A of the Nature Conservation Ordinance, 1975 in respect of which a trophy hunting quota has been allocated by the Minister responsible for Environment, the chairperson of the relevant conservancy committee.3.A trophy hunting operator who provides accommodation to guests, either in fixed premises or in tents or other temporary facilities not being premises or a facility registered as an accommodation establishment under the Act, must comply with the following requirements in relation to the accommodation and facilities provided:3.1Fixed facilities3.1.1Bedrooms:(a)At least 1, but not more than 4, bedrooms for guests must be provided;(b)Minimum floor area of each bedroom is 10m2;(c)Windows of bedrooms must be not less than 1m2, in total, provided with curtains or blinds;(d)The entrance to each bedroom must be provided with a lockable door and key;(e)Each bedroom must be provided with -(i)Adequate beds for the number of persons occupying the bedroom, complying with the following:(aa)Minimum Size - single bed 180cm x 90cm double bed 180cm x 135cm;(bb)Mattresses must be inner-spring or foam rubber or equivalent substance with a minimum thickness of 12cm: Provided that alternative suitable beds may be provided for children.(ii)a mirror of at least 250 cm2.(iii)a wardrobe or other storage facilities for clothes and other belongings, at least one unit of which must have a serviceable lock;(iv)if not fully carpeted, one floor mat, tanned skin or similar floor covering for each bed of at least 1m2, or one piece of similar floor covering at least 2.4m2 to serve all beds;(vi)at least one tumbler per guest.3.1.2Bathrooms and toilets:(a)Bathrooms and toilets facilities must be provided for guests separate from those for the operator’s household and staff.(b)Floors must be of impervious material or concrete.(c)Baths, showers and washbasins must be provided with hot and cold running water.(d)Each bathroom must be provided with -(ii)a mirror of at least 45cm x 30cm, with an adjacent shelf;(iii)sufficient towel rails, hooks or rings;(iv)a soap holder and soap; and(e)Each toilet must be provided with -(i)a toilet bowl with a lid;(ii)a toilet paper dispenser;(iv)a sanitary bin with a lid.(f)Bathrooms and toilets must have water-borne sewerage draining.3.1.3Dining room/lounge(a)Dining room and lounge facilities for guests may be provided either in the facilities of the operator’s household or separately and must provide adequate seating for guests.(b)Meals or suitable cooking facilities for preparation of food by guests must be provided.3.1.4Kitchens, wash -ups and food storage areas(a)Facilities may be either those of the operator’s household or may be provided separately for guests.(b)Floors must be of an impervious material or concrete;(c)Each work surface must be of stainless steel, marble, granite or other impervious material.(d)All walls must be tiled to a height of at least 135cm from the floor and coated with washable paint above the tiles, or if not practicable, be coated completely with washable paint;(e)Adequate refrigerators or other cold storage facilities must be provided;(f)At least one sink with hot and cold running water must be provided for washing of dishes;(g)Adequate and hygienic food storage areas must be provided.(h)There must be no direct access to a toilet from the kitchen.(i)Kitchens, wash -ups and food storage areas must be kept clean and free of insects and rodents.3.1.5Laundry facilitiesFacilities for the washing, cleaning and ironing of guests’ clothes and other belongings must be available on or off the premises.3.2Tented or other temporary accommodation:Each tent or other temporary accommodation unit must be provided with -(a)a bed and mattress or sleeping bag for each guest;(b)a lockable storage box or safe;(d)suitable facilities for cooking and washing of dishes;(e)ablution and toilet facilities which must be kept in a clean and hygienic condition at all times.3.3Facilities and service in relation to accommodation(a)Clean bed linen and bath towels in sufficient quantities must be provided for each newly arrived guest and be changed at least once per week.(b)Bedrooms in a fixed establishment must be cleaned daily.(c)Bedrooms, dining rooms, lounges and kitchens must be properly ventilated.(d)A fire extinguisher or other suitable fire-fighting appliance must be provided in readily available on the premises.(e)The inside and outside of all permanent buildings and the premises of the establishment must be kept clean and in good order of repair.(f)First-aid kit must be available in a readily accessible position.(g)Staff members engaged in serving guests must at all times be clean and suitably dressed.(h)An operator must ensure that staff members engaged in preparing, handling, serving or selling food or beverages comply with the provisions of Chapter XIX of the General Health Regulations promulgated under Government Notice No. 121 of 14 October 1969.(i)Guests must be provided access to telephone or other communication facilities.(j)Guests must have 24 -hour access to accommodation facilities. If a staff member is not available at all times, guests must be provided with keys to the premises and their rooms.(k)Guidelines and instructions reasonably required for advising guests in relation to risks inherent to the hunting operations and the environment must be provided either in writing or in a formal presentation.5.Requirements in respect of hunting activities(a)Every trophy hunting operator must ensure-(i)that only Hunting Guides, Master Hunting Guides or Professional Hunters registered under Nature Conservation Ordinance, 1975 are engaged in guiding trophy hunters while on a hunting excursion;(ii)that every vehicle used for hunting, is equipped with -(aa)appropriate seating facilities for hunters;(bb)holding facilities for a gun or rifle; and(cc)a first-aid kit in a readily accessible position;(iii)that on every vehicle used for hunting the Board’s disc is displayed as required by regulation 9(2);(iv)that equipment and facilities provided for hunting activities are kept in a good order of repair and effective action;(b)A suitable place for slaughtering animals and salting of trophies must be provided, as well as appropriate equipment and appliances for such operations. A gantry-type slaughtering facility must be provided.(c)Facilities for the testing of rifles must be provided by the operator and located in such a position as to prevent any risk of injury, harm or damage to any person, animal or property.Annexure 11
VEHICLE RENTAL OPERATORS: REQUIREMENTS FOR REGISTRATION AND OBLIGATIONS
1.For registration of a regulated business as a vehicle rental operator, the operator of the business must provide services to tourists for hiring out motor vehicles for travel, either with or without inclusion of the services of a driver to operate the vehicle.2.The operator’s business must be conducted from fixed premises and the operator must ensure that-(a)the inside and outside of all permanent buildings and structures and any grounds where clients are received or which are used by them or to which they have access, are kept in a clean and tidy condition and in good order of repair at all times; and(b)at least one toilet is provided for clients3.The operator of a vehicle rental business must ensure-(a)that details of services offered, conditions of rental and tariffs are clearly displayed at the premises of the business or are made available in the form of a brochure;(b)that a register is kept at the business premises of all vehicles used and provided by the operator for rental purposes to clients at any given time. An operator must on request supply a copy of that register to the Board; and(c)that vehicles provided to clients under rental agreements are in a roadworthy condition at all times and comply in all respects with the provisions of the Road Traffic and Transport Act relating to the use of a vehicle of the particular class on a public road.4.A rental agreement offered by an operator must contain, or be accompanied by a brochure or statement setting out information and options in relation to-(a)the conditions subject to which vehicles are offered for rental by the operator, which must also be explained to the client verbally, and conditions on speeding and travelling on gravel roads must be highlighted in the agreement; and(b)any motor vehicle and travel insurance cover obtainable from registered insurers, including insurance cover for emergency medical expenses, personal accident, return of mortal remains, personal liability and other risks;5.Upon conclusion of a rental agreement the operator must provide the client with a copy of that rental agreement containing or accompanied by the conditions applicable to the agreement.6.Breakdown, tow-in or other roadside assistance services must be available to clients.